Refund policy

 Refund Policy:

Our mission is to provide you with your perfect cup of tea. If you have any issues with your purchase of our products, please let us know. We will happily send you a replacement or refund you (your choice!).

Please note: If you are wondering why your chai, blend or tea may be a little different than the last time you purchased it, it could be due to harvesting time of year and other factors – please see Seasonal Ingredients section below.

To request a replacement or return, please email us at shantichaiandco@gmail.com and let us know what the issue was, where you made your purchase and approximate date of purchase. We will make it right!

You can always contact us for any return questions at shantichaiandco@gmail.com.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges/Refunds
If you request an exchange, we will ask for your shipping address. If you request a refund, we will do so to the card/payment method we have for you on file (if you purchased from our online store). If you purchased our products from a store/cafe, we will contact you for payment details so that a refund can be made directly to you. Please remember it can take some time for your bank or credit card company to process and post the refund.

Seasonal Ingredients

All the ingredients we use in our products (teas, herbs, flowers, berries, etc) are organically grown and hand harvested/processed. Since they are harvested in different parts of the world and at different times of the year, they often arrive in different sizes, shapes and colours and can have slightly different flavour and finish. This is part of the beauty of working with healthfully grown ingredients from around the world. At the same time, it means blends can look and/or taste slightly differently from batch to batch. We do use the same recipe for every batch based on weight (not volume) so this too can vary, depending on the item harvested, time of year, weather patterns in a particular growing location, etc. If you are curious about why your blend may look or taste different, please don't hesitate to reach out. We love tea questions!